We want your NestlyKid order to arrive safely and ready to explore.
Change-of-mind returns
We do not accept returns or refunds for change of mind.
Damaged items
If your product arrives damaged during shipping — for example, if the lens is broken, visibly cracked, or unusable — please contact us at hello@nestlykid.com.
Please include your order number and clear photos showing the damage. Once the damage is verified, we will provide a full refund. You do not need to return the damaged item.
Refunds
Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to process and display the refund.
This policy does not affect any rights you may have under applicable consumer protection laws.